Most iGaming guides are vague. This one is not — every step here is specific, actionable, and based on how the platform actually works.
Before You Start
- You must be 18 years or older and physically located in Australia (or a jurisdiction where the service is licensed).
- Have a valid email address and a mobile phone number ready for verification.
- Prepare a government-issued photo ID (e.g., Australian driver’s licence or passport) for the KYC (Know Your Customer) process.
- Ensure you have a funded payment method: credit/debit card (Visa/Mastercard), bank transfer, or a digital wallet like POLi or PayPal.
- Understand that the platform uses a points-based betting system — 1 point = $1 AUD, but odds are displayed in decimal or fractional format.
- Check your internet connection; the site is mobile-optimised and works as a progressive web app (PWA) — no app store download needed.
How to Sign Up
- Go to the official website. Click the green “Join Now” or “Sign Up” button at the top right.
- Fill in the registration form: your full name, date of birth, email address, and a secure password (at least 8 characters, with a mix of letters and numbers).
- Enter your residential address and mobile phone number. The platform will send a one-time SMS code for verification.
- Accept the terms and conditions, and confirm you are 18+. Click “Create Account”.
- Complete the identity verification step: upload a clear photo of your ID and a recent utility bill or bank statement (address proof). This usually takes 2–24 hours.
- Once verified, log in using your email and password. You can now deposit funds and start betting. For a smoother experience, use Pointsbet au for direct access.
Wagering Calculation
Understanding how your potential payout is calculated is essential. Let’s walk through a realistic example using Australian rules football.
Example scenario: You want to place a $50 bet on the Sydney Swans to win against the Geelong Cats at decimal odds of 2.50.
Formula: Payout = Stake × Decimal Odds
Calculation: $50 × 2.50 = $125.00
Your profit = $125.00 – $50 = $75.00.
If you use the points system (1 point = $1), betting 50 points at odds of 2.50 returns 125 points. The platform converts points to AUD automatically on withdrawal.
Now consider a multi-bet (parlay) with three selections:
- Selection A: Odds 1.80
- Selection B: Odds 2.10
- Selection C: Odds 1.95
Combined odds: 1.80 × 2.10 × 1.95 = 7.371
If you stake $20 on the multi-bet, your potential payout is:
$20 × 7.371 = $147.42
Profit = $147.42 – $20 = $127.42.
For each-way bets (e.g., horse racing), the calculation splits your stake into two equal parts: one for the win, one for the place. Example: $10 each-way on a horse at 5.00 (win) and 1.40 (place).
Win part: $5 × 5.00 = $25.00
Place part: $5 × 1.40 = $7.00
Total payout = $32.00, profit = $22.00.
Always double-check your bet slip before confirming — the platform shows the total payout in real time.
Security Overview
The platform uses SSL/TLS encryption (128-bit or higher) to protect all data transmitted between your browser and its servers. Two-factor authentication (2FA) is available and highly recommended — enable it in your account settings under “Security”. The site holds a Curacao eGaming license, which means winnings may be subject to local Australian tax laws; consult a tax advisor for your specific situation. All financial transactions are processed through secure PCI-compliant gateways. For login security, always use a unique password and never share your pointsbet login credentials.
Payment Methods
| Method | Minimum Deposit | Processing Time | Fees |
|---|---|---|---|
| Visa/Mastercard | $10 | Instant | None |
| POLi | $10 | Instant | None |
| Bank Transfer | $20 | 1–3 business days | May apply |
| PayPal | $10 | Instant | None |
Withdrawals are processed within 24–48 hours for e-wallets and 3–5 business days for bank transfers. The platform does not charge withdrawal fees, but your bank or payment provider may. Note that the pointsbet app is a mobile-optimised PWA — you can access all payment features directly from your phone’s browser.
Support Guide
Five common support scenarios and how to resolve them:
- Forgot password: On the pointsbet login page, click “Forgot Password”. Enter your registered email, and you will receive a reset link within 2 minutes. If the email doesn’t arrive, check your spam folder or contact live chat.
- Deposit not credited: Wait 15 minutes, then refresh the page. If still missing, double-check your bank statement for the transaction. Contact support via live chat and provide the transaction ID (TXN ID).
- Bet settlement dispute: If you believe a bet was settled incorrectly, go to “My Bets” → “History”, find the bet, and click “Dispute”. Submit a clear explanation. Support reviews it within 24 hours.
- Account verification delay: If your ID upload fails, ensure the photo is well-lit, all four corners of the document are visible, and no glare covers the text. Resubmit via the “Verification” tab. If it still fails, call support.
- Technical issue with the pointsbet app (PWA): Clear your browser cache and cookies, then re-launch the site. Add the PWA to your home screen again for a fresh install. If the problem persists, try a different browser (Chrome or Safari).
Worth Knowing
Responsible gambling tools are available in your account settings. You can set daily, weekly, or monthly deposit limits. A session timer reminds you how long you’ve been betting. Self-exclusion options allow you to block access for 24 hours, 7 days, 30 days, or permanently. For immediate help, contact Gambling Help Online (1800 858 858) or Lifeline (13 11 14).
Quick Answers
How do I log in to my account?
Go to the official website, click “Login” at the top right, enter your email and password, then click “Sign In”. If you have 2FA enabled, enter the code from your authenticator app.
Can I use the pointsbet app on my phone?
There is no native app in the Google Play or Apple App Store. Instead, the site is a progressive web app (PWA) — you can add it to your home screen from your mobile browser for a full-screen experience.
What is the minimum deposit amount?
The minimum deposit is $10 AUD for most methods, except bank transfer which requires $20.
How long do withdrawals take?
E-wallet withdrawals (POLi, PayPal) are processed within 24–48 hours. Bank transfers take 3–5 business days. The platform processes withdrawals once per day.
Is my personal information safe?
Yes, the platform uses SSL encryption and PCI-compliant payment gateways. Two-factor authentication is available for extra protection.
Can I bet on live sports?
Yes, live in-play betting is available on many sports, including AFL, NRL, cricket, and tennis. Odds update in real time.
What happens if I forget my password?
Click “Forgot Password” on the login page, enter your email, and follow the link sent to your inbox. If you don’t see it, check your spam folder.
Are there any fees for deposits or withdrawals?
The platform does not charge fees, but your bank or payment provider may apply a small fee, especially for international transactions.
How do I self-exclude from betting?
Log in, go to “Responsible Gambling” in your account settings, and choose the self-exclusion period. You can also contact support to set it up immediately.
This guide covers the essential steps to get started, from registration to placing your first bet with confidence. Always bet responsibly and within your limits.